Verkaufs-, Abonnement- und Zahlungsbedingungen

1. Supplier and offer

For direct purchases on nexiertutor.com, the supplier is SMARTEDTECH SL, tax ID B66970831, Carrer Agricultura, 16, 1º, 9ª, 08320 El Masnou, Barcelona, Spain. Nexier Tutor is a brand, not a separate company. An individual may be a consumer, sole trader or representative; choosing a business-looking account does not remove statutory consumer status.
These terms apply to the purchase of a monthly Nexier Tutor plan (Core, Plus or Family) for one-to-one AI tutoring. The plan is bought by an adult, normally a parent or guardian, for a learner. The plans page states what each plan includes and its price. Tutoring by the AI tutor is not a school qualification and no grade or exam result is guaranteed.

2. Before you pay

You choose what to buy on the Nexier Tutor pages and continue to a payment page hosted by Stripe. That page shows the amount you will be charged and the currency before you confirm. Card details are entered on Stripe's page and are not stored by Nexier Tutor.
Plan prices are shown in euros and include VAT. The total you pay for a period, including any tax that applies to you, is the amount shown on Stripe's page before you confirm. The plan renews every month until it is cancelled.
A payment return page does not by itself confirm settlement: the purchase is recorded when Stripe confirms the payment to us. If you were charged twice for the same order, write to support@nexiertutor.com and we will investigate and correct it.

3. Contract and payment

You buy by choosing the product, continuing to payment and paying. By continuing to payment you accept the Terms and confirm that you have read the Privacy notice, as stated beside the payment button. The contract is concluded when the payment is confirmed.
After payment, a sign-in link is sent to the email address you paid with, which gives access to the family area for the plan.
Write to support@nexiertutor.com if you need a copy of your order details.

4. Provision and conformity

We provide the agreed service with the care and conformity required by law. Access starts when the payment is confirmed. Delays, defects and service changes are communicated with the statutory and contractual remedies that apply. AI error risk does not exclude our own obligations. We do not guarantee an outcome that is not part of the order, such as a job, a grade or recognition by a third party.

5. Renewal and cancellation

A Tutor plan is a monthly subscription. It renews every month at the price shown when you subscribed until you cancel. You can change or cancel the plan at any time through the Stripe billing page linked as "Manage or cancel your plan" on the site, or by writing to support@nexiertutor.com. Cancellation takes effect at the end of the period you have already paid for, and no further renewal is charged after that. A price change does not apply to a period you have already paid for. Cancellation of a renewal is different from withdrawal under section 6 and from closing your account.

6. Withdrawal and refunds

The Withdrawal and Refund Policy explains the 14-day right of withdrawal for consumers and how to use it, and offers an optional model withdrawal form. No general "all payments non-refundable" term applies. Refunds for defective or non-conforming supply, duplicate charges and other mandatory rights are preserved. Refunds go back through the original payment method without a deduction for the refund itself.

7. Complaints, liability and law

Send the order details and the issue to support@nexiertutor.com; do not send full card details. A person reviews consequential disputes. See also the Complaints and Redress Policy. No consumer indemnity or cap excludes mandatory liabilities, fraud, deliberate wrongdoing, injury or statutory data rights. Spanish law governs subject to mandatory law. Barcelona courts are chosen for a business dispute only where that choice is legally valid. Consumers keep mandatory protections and courts, including those of habitual residence where applicable. No mandatory remedy or access to a regulator is waived.